August 21, 2011

Castle Creations service advisory


Following first issues with their HV120 line of flight controllers, Castle Creations now issued another, extended, service advisory that applies to other HV controllers, such as the Mamba XL, too. According to Castle Creations a component used in the controllers features different specifications and these tolerances may lead to failure of the affected controllers.

Advisory applies only to: Phoenix ICE HV, Mamba XL, and Hydra ICE HV

The performance of a component used in the Castle Phoenix Ice HV 60, Ice HV 80, Ice HV 120, Ice HV 160, Ice HV 160 Lite, Mamba XL and Hydra Ice HV 200 controllers has changed from the original specifications for that part. This tolerance change may lead to failure of the affected controllers.

For your safety, we request that all customers cease operation of these controllers immediately. Send all of these controllers back to Castle for modifications required to improve the safety and reliability of these products. This recall includes all controllers labeled as V3. There are no charges associated with this modification.

The only controllers that are properly modified and are approved for operation will be labeled clearly as Ice 2 HV (Amp Rating), Mamba XL 2 and Hydra Ice 2 HV.

We understand that you may not wish to return your controller. Those that have served you well are likely to continue doing so; however, controllers that you may have recently purchased should be assumed to be assembled with the problem components.

If you insist on using these controllers, please be advised that the risks of continued usage begin with severe burns to you and/or others, as well as property damage to your RC vehicle or surroundings. Please wear fire-proof gloves when connecting any HV controllers that use 8 or 10 gauge wire to their power source.

To send your ESC in for repair, please follow these steps (it may be helpful to print a copy of these instructions):

1. Click on “Submit Return” in the yellow box at the bottom right of this page.
2. Click “Check Out Now”.
3. Click “Process Repair”.
4. Enter your information.
5. Leave all boxes in the PAYMENT METHOD section BLANK, as you will not be charged.
6. Click the “Submit Secure Order” button on the bottom of the page.
7. Print your order confirmation e-mail and include it with the product when shipping.
8. Ship to Castle via a traceable delivery service:

North American and all non-European customers:

Please return controllers to Castle in Kansas via a traceable delivery service:
Castle Creations, Inc.
540 N. Rogers Rd.
Olathe, KS 66062

European customers:

Please return controllers via a traceable delivery service to our new European repair center:
Castle Creations Europe BVBA
Geelseweg 80
2250 Olen

Note: The Olen office cannot support technical support or warranty calls at this time. Direct all questions to Castle using the normal tech support or warranty service addresses.

Hobby dealers and commercial customers worldwide:

Please contact Lori at Castle in Kansas to make arrangements for return of your stock.

Please be sure to include a copy of the return confirmation generated by the web site in your package.

We sincerely appreciate your patience in this matter. As hobbyists ourselves, we understand your disappointment at not being able to use your controller during this period.

Thank you,

Team Castle

Source: Castle Creations []


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